Cameron, D. orcid.org/0000-0001-8923-5591, Collins, E.C., de Saille, S. et al. (3 more authors) (2024) The social triad model: considering the deployer in a novel approach to trust in human–robot interaction. International Journal of Social Robotics, 16 (6). pp. 1405-1418. ISSN 1875-4791
Abstract
There is an increasing interest in considering, measuring, and implementing trust in human-robot interaction (HRI). New avenues in this field include identifying social means for robots to influence trust, and identifying social aspects of trust such as a perceptions of robots’ integrity, sincerity or even benevolence. However, questions remain regarding robots’ authenticity in obtaining trust through social means and their capacity to increase such experiences through social interaction with users. We propose that the dyadic model of HRI misses a key complexity: a robot’s trustworthiness may be contingent on the user’s relationship with, and opinion of, the individual or organisation deploying the robot (termed here, Deployer). We present a case study in three parts on researching HRI and a LEGO® Serious® Play focus group on care robotics to indicate how Users’ trust towards the Deployer can affect trust towards robots and robotic research. Our Social Triad model (User, Robot, Deployer) offers novel avenues for exploring trust in a social context.
Metadata
Item Type: | Article |
---|---|
Authors/Creators: |
|
Copyright, Publisher and Additional Information: | © The Author(s) 2023. Open Access: This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/. |
Keywords: | trust; human-human interaction; transparency; deployer |
Dates: |
|
Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield) |
Funding Information: | Funder Grant number TRUSTWORTHY AUTONOMOUS SYSTEMS HUB UNSPECIFIED ENGINEERING AND PHYSICAL SCIENCE RESEARCH COUNCIL UNSPECIFIED |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 05 Sep 2023 15:23 |
Last Modified: | 29 Jul 2024 13:40 |
Status: | Published |
Publisher: | Springer |
Refereed: | Yes |
Identification Number: | 10.1007/s12369-023-01048-3 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:202979 |