Chen, J. orcid.org/0000-0001-6625-2516 and Lewis, M. orcid.org/0000-0002-7620-1891 (2024) Trust and distrust in buyer–supplier relationships: an exploratory experimental study. International Journal of Operations & Production Management, 44 (2). pp. 515-537. ISSN 0144-3577
Abstract
Purpose Although trust and distrust as distinct phenomena are of increasing interest to operations and supply chain management (OSCM) scholars, they have been inconsistently conceptualized and there is a lack of evidence regarding the distinctiveness of their respective antecedents. This study, therefore, focuses on one of the most widely accepted dimensions of trust, benevolence, to help more fully analyse (supplier) trust and distrust (in a buyer) and explore the effects of relational norms and structural power as specific antecedents.
Design/methodology/approach The study employed a scenario-based role-playing experimental method. The proposed hypotheses were tested using structural equation modelling.
Findings The results that while relational norms increase supplier trust, power asymmetry can simultaneously generate supplier distrust, support the coexistence of supplier trust and distrust in a buyer–supplier relationship.
Originality/value This study is one of the first to explore the antecedents of supplier trust and distrust in a buyer. It demonstrates that supplier trust and distrust can coexist when the relationship is characterized by relational norms and asymmetrical power. This opens important questions for future trust–distrust research.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2023, Emerald Publishing Limited. This author accepted manuscript is provided for your own personal use only. It may not be used for resale, reprinting, systematic distribution, emailing, or for any other commercial purpose without the permission of the publisher. |
Keywords: | Trust, Distrust, Power, Dependence, Relational norms, Antecedents, Buyer-supplier relationships |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > Management Division (LUBS) (Leeds) > Logistics, Info, Ops and Networks (LION) (LUBS) |
Depositing User: | Symplectic Publications |
Date Deposited: | 26 Jul 2023 08:12 |
Last Modified: | 22 Mar 2024 12:16 |
Status: | Published |
Publisher: | Emerald |
Identification Number: | 10.1108/ijopm-12-2022-0773 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:201885 |