Williams, Christopher and Van Triest, Sander (2023) Understanding Performance in Professional Services for Innovation Intermediation:Technology Consultants vs. Management Consultants. Technovation. 102824. ISSN 1879-2383
Abstract
The innovation intermediation (II) literature can be enriched by the professional service firm (PSF) literature when it comes to understanding the determinants of performance for different types of consultants that fulfil an II function in this era of digital transformation. The present study (1) contrasts two classic types of private-sector consultancy that have been shown to act as IIs amidst digital transformation (technology consultants vs. management consultants), and (2) shows how both II and the PSF literature point to three factors: the consultant’s client focus, the level of innovativeness within the consultant’s own firm, and extent to which the consultant’s own firm can learn. Analysis of the effects of these factors is based on a dataset of 122 observations at PSF practice level divided between technology consultants and management consultants. We find for technology consultants’ innovativeness and learning are beneficial for performance, while for management consultants these factors do not matter and that client focus is key. We discuss implications for II research and practice.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2023 The Authors. |
Dates: |
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Institution: | The University of York |
Academic Units: | The University of York > Faculty of Social Sciences (York) > The York Management School |
Depositing User: | Pure (York) |
Date Deposited: | 07 Jul 2023 16:30 |
Last Modified: | 16 Oct 2024 19:17 |
Published Version: | https://doi.org/10.1016/j.technovation.2023.102824 |
Status: | Published |
Refereed: | Yes |
Identification Number: | 10.1016/j.technovation.2023.102824 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:201334 |
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Description: Understanding performance in professional services for innovation intermediation: Technology consultants vs. management consultants
Licence: CC-BY 2.5