Jones, C., White, L. orcid.org/0000-0002-6704-4054, Slater, J. et al. (1 more author) (2024) Hospitality work as social reproduction: embodied and emotional labour during Covid-19. Sociology, 58 (2). pp. 471-488. ISSN 0038-0385
Abstract
This paper focuses on how the imaginary of a ‘safe’ environment was visualised and conveyed within the hospitality sector during the Covid-19 pandemic, drawing on diaries and interviews with 21 workers in the UK. Our findings show increased workloads for hospitality staff, compounded by anxieties of risk and individualised Covid-19 regulation work. This includes workers’ negotiations of corporeal boundaries and distancing from customers, the visible cleaning of communal areas, and recuperation and care work for their own bodies and others in shared living spaces. We draw on conceptualisations of embodied and emotional labour to understand these experiences, reflecting on the importance of the actions performed by workers in maintaining community spaces and creating customer confidence in safely enjoying a ‘hospitable’ environment. This paper contributes to social science scholarship of embodied and emotional labour, hospitality, and social reproduction.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2023 The Author(s). This is an Open Access article distributed under the terms of the Creative Commons Attribution Licence (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. |
Keywords: | body work; covid; cleaning; emotional labour; employment; hospitality; hygiene; pandemic; social reproduction; work |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Sheffield Methods Institute |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 30 Jun 2023 09:42 |
Last Modified: | 18 Mar 2024 12:07 |
Status: | Published |
Publisher: | SAGE Publications |
Refereed: | Yes |
Identification Number: | 10.1177/00380385231189190 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:200868 |