Front- and Back-End Employee Satisfaction during Service Transition

Karatzas, A, Papadopoulos, G, Stamolampros, P orcid.org/0000-0001-8143-7244 et al. (2 more authors) (2023) Front- and Back-End Employee Satisfaction during Service Transition. International Journal of Operations and Production Management. ISSN 0144-3577

Abstract

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Item Type: Article
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Copyright 2022 Emerald Publishing Limited. Uploaded in accordance with the publisher's self-archiving policy.

Keywords: service infusion; servitization; job enrichment; role theory; employee satisfaction
Dates:
  • Published (online): 17 January 2023
  • Accepted: 20 December 2022
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Management Division (LUBS) (Leeds) > Management Division Decision Research (LUBS)
Depositing User: Symplectic Publications
Date Deposited: 29 Mar 2023 14:44
Last Modified: 29 Mar 2023 16:02
Status: Published online
Publisher: Emerald
Identification Number: 10.1108/IJOPM-06-2022-0352
Open Archives Initiative ID (OAI ID):

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