Lau, L.M.S. and Whyte, W.S. (1998) A process view of trust building in virtual organizations. In: Chow, W.S., (ed.) Multimedia Information Systems in Practice. Springer-Verlag , Berlin , pp. 539-548. ISBN 978-9814021531
Abstract
This paper examines the role of trust in a virtual organisation using a process view. Electronic Commerce is used to illustrate the issue of trust building within a business process. The ‘trust as credit’ mentality in Commerce is found more useful than ‘trust as security’ in modeling the dynamic nature of trust building. The paper presents a vision of enabling users to be in better control over the behaviour of ICT systems. To achieve this, we need a model which addresses trust policy and feedback, and makes a distinction between contract and production phases of a business processes.
Metadata
Item Type: | Book Section |
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Authors/Creators: |
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Editors: |
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Copyright, Publisher and Additional Information: | This is an author produced version of a chapter published in Multimedia Information Systems in Practice. |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Engineering & Physical Sciences (Leeds) > School of Computing (Leeds) |
Depositing User: | Repository Officer |
Date Deposited: | 12 Jan 2007 |
Last Modified: | 06 Jun 2014 00:44 |
Published Version: | http://www.amazon.co.uk/exec/obidos/ASIN/981402153... |
Status: | Published |
Publisher: | Springer-Verlag |
Refereed: | No |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:1900 |