Kirman, Ben orcid.org/0000-0002-4087-5798, Bates, Oliver, Lord, Carolynne et al. (1 more author) (2022) Thinking Outside the Bag:Worker-led Speculation and the Future of Gig Economy Delivery Platforms. In: Design Research Society Conference, 25 Jun - 03 Jul 2022.
Abstract
Gig economy is presented as disruptive, technologically driven, and forward thinking. Design is explicit in this framing, through use of slick apps to reduce friction and simplify experience for customer and worker. However, this framing is often driven by the platforms, and does not fully recognize the actual experience of work. In this paper we report on a collaborative design process on developing concepts for the future of gig work from a worker-centric perspective. This explicitly does not involve the platforms as stakeholders and uses design fiction as a tool for workers to express fears, joys, and the aspects of their work that are nuanced, reflective and surprising. We reflect on the designs created through this process, the tensions, and opportunities with working with gig work-ing couriers, and issues around power and representation when designing with and for this community.
Metadata
Item Type: | Conference or Workshop Item |
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Authors/Creators: |
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Dates: |
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Institution: | The University of York |
Academic Units: | The University of York > Faculty of Arts and Humanities (York) > Theatre, Film, TV and Interactive Media (York) |
Funding Information: | Funder Grant number EPSRC RES/0550/7461/199 |
Depositing User: | Pure (York) |
Date Deposited: | 15 Mar 2022 09:50 |
Last Modified: | 16 Oct 2024 20:42 |
Status: | Published |
Refereed: | Yes |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:184772 |
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Filename: DRS2022_paper_SwitchGig_cameraready_submitted.pdf
Licence: CC-BY-NC 2.5