Ezechukwu, N.V. orcid.org/0000-0002-9110-4547 (2020) Consumer-generated reviews : time for closer scrutiny? Legal Studies, 40 (4). pp. 630-650. ISSN 0261-3875
Abstract
This paper focuses on consumer-generated reviews (CGRs), which are an increasingly influential source of consumer information. In particular, the paper highlights specific problems associated with CGRs, which questions their role as a reliable information source. Flowing from this, the paper calls for closer regulatory scrutiny of review platforms, which play an important intermediary role in facilitating the provision of CGRs. To this end, the paper considers possible regulatory responses in the EU which may address some of the issues highlighted.
Metadata
Item Type: | Article |
---|---|
Authors/Creators: |
|
Copyright, Publisher and Additional Information: | © 2020 The Author(s). This is an author produced version of a paper subsequently published in Legal Studies. Article available under the terms of the CC-BY-NC-ND license (https://creativecommons.org/licenses/by-nc-nd/4.0/). |
Keywords: | consumer law; consumer-generated reviews; consumer information; review platforms; online platforms; platform operators; duty of care |
Dates: |
|
Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > School of Law (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 24 Feb 2022 11:01 |
Last Modified: | 25 Feb 2022 08:53 |
Status: | Published |
Publisher: | Cambridge University Press (CUP) |
Refereed: | Yes |
Identification Number: | 10.1017/lst.2020.15 |
Related URLs: | |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:184064 |