Peat, G, Olaniyan, J, Fylan, B et al. (4 more authors) (2022) Mapping the resilience performance of community pharmacy to maintain patient safety during the Covid-19 pandemic. Research in Social and Administrative Pharmacy, 18 (9). pp. 3534-3541. ISSN 1551-7411
Abstract
Background
The first UK wave of the Covid-19 pandemic in 2020 placed unprecedented stress on community pharmacy. Various policies and initiatives were announced during this period to support community pharmacy to continue to perform in a manner that prioritised patient safety. However, little is understood about how these policies and initiatives were implemented by staff working in community pharmacy, and the system adaptions and responses that were initiated to maintain patient safety.
Objective
The study aimed to investigate how staff working in UK community pharmacy during the first waves of the COVID-19 pandemic in 2020 responded and adapted to system stressors to maintain patient safety.
Methods
We adopted a qualitative interview approach, underpinned by Resilient Healthcare theory, with interview data collected between July 2020 and January 2021. Data were synthesised and analysed using Framework Analysis.
Results
23 community pharmacy staff from England and Scotland were interviewed. We identified five themes supported by between two and six sub-themes: 1. Covid-19, an impending threat to system; 2. Patient safety stressors during the first waves of Covid-19; 3. Altering the system, responding to system stressors; 4. Monitoring and adjusting and 5. Learning for the future.
Conclusion
Privileging the accounts of community pharmacy staff working on the frontline during the pandemic illuminated how responses and adaptions were developed and deployed, how continual monitoring occurred, and the factors that supported or hindered system resilience. The key learning derived from this study can serve to shorten the gap between ‘work as imagined’ and ‘work as done’, and in doing so, support the future resilience performance of community pharmacy during future outbreaks of Covid-19 or similar events.
Metadata
Item Type: | Article |
---|---|
Authors/Creators: |
|
Copyright, Publisher and Additional Information: | Crown Copyright © 2022 Published by Elsevier Inc. All rights reserved. This is an author produced version of an article, published in Research in Social and Administrative Pharmacy. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Community pharmacy; COVID-19 pandemic; Resilient healthcare; Patient safety; Safety II |
Dates: |
|
Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Medicine and Health (Leeds) > School of Healthcare (Leeds) > Pharmacy (Leeds) |
Funding Information: | Funder Grant number NIHR National Inst Health Research M24387 |
Depositing User: | Symplectic Publications |
Date Deposited: | 24 Jan 2022 14:32 |
Last Modified: | 17 Jan 2023 01:13 |
Status: | Published |
Publisher: | Elsevier |
Identification Number: | 10.1016/j.sapharm.2022.01.004 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:182769 |
Download
Filename: RSAP Manuscript. Clean copy with abstract.pdf
Licence: CC-BY-NC-ND 4.0