Using AI Chatbots in Education: Recent Advances Challenges and Use Case

Nowadays, younger generation is much more exposed to technology than previous generations used to. The recent advances in artificial intelligence (AI) and particularly natural language processing (NLP) and understanding (NLU) make it possible to reinforce and widespread the adoption of AI chatbots in education not only to help students in their administrative affairs or in aca-demic advising but also in assisting them and monitoring their performance dur-ing their learning experience. This paper presents a review of the different meth-ods and tools devoted to the design of chatbots with an emphasis on their use and challenges in the education field. Additionally, this paper focuses on language-related challenges and obstacles that hinder the implementation of English, Ara-bic, and other languages of chatbots. To show how AI chatbots benefit education, a use case is described where Hubert.ai chatbot has been used to assess students’ feedback regarding a machine learning course evaluation.