Sbaffi, L. orcid.org/0000-0003-4920-893X and Hargreaves, S. (2022) The information trust formation process for informal caregivers of people with dementia: a qualitative study. Journal of Documentation, 78 (2). pp. 302-319. ISSN 0022-0418
Abstract
Purpose This paper provides new insights on trust formation during information-seeking processes of informal caregivers of people with dementia and identifies the sources of information deemed as trustworthy by caregivers.
Design/methodology/approach The study adopts a phenomenological qualitative approach in the form of in-depth, semi-structured interviews with a sample of 20 informal caregivers.
Findings Caregivers trust sources that are perceived as authoritative and particularly value the information and advice provided by other caregivers. Trust in information can be divided into subjective and objective, but both are important precursors to the actual use of the information. The information available to caregivers is sufficient in quantity but inadequate in terms of ease of use, clarity and usefulness. Often, some key information needs remain unsatisfied due to the lack of timeliness, relevance and personalisation of the information.
Practical implications This paper provides recommendations for information and healthcare providers on how to improve communication and information relevance for informal caregivers of people with dementia.
Originality/value This paper contributes to a more comprehensive perspective on caregivers’ information trust formation processes, which takes into account both the characteristics of the information and caregivers’ individual factors.
Metadata
Item Type: | Article |
---|---|
Authors/Creators: |
|
Copyright, Publisher and Additional Information: | © 2021, Emerald Publishing Limited. This is an author-produced version of a paper subsequently published in Journal of Documentation. This version is distributed under the terms of the Creative Commons Attribution-NonCommercial Licence (http://creativecommons.org/licenses/by-nc/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. You may not use the material for commercial purposes. |
Keywords: | Dementia; Informal caregivers; Trust; Information sources; Information seeking behaviour; Information use |
Dates: |
|
Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 11 May 2021 07:43 |
Last Modified: | 08 Mar 2022 09:09 |
Status: | Published |
Publisher: | Emerald |
Refereed: | Yes |
Identification Number: | 10.1108/JD-01-2021-0014 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:173588 |