Cairns, A, Battleday, FM, Velikova, G orcid.org/0000-0003-1899-5942 et al. (6 more authors) (2020) General patient satisfaction after elective and acute thoracic surgery is associated with postoperative complications. Journal of Thoracic Disease, 12 (5). pp. 2088-2095. ISSN 2072-1439
Abstract
Background: Patient’s satisfaction has been regarded as a subjective reflection of the quality of care received by patients during their hospital stay. However, which factors may influence patient satisfaction in different healthcare settings needs to be determined.
Methods: Cross-sectional investigation of satisfaction at the time of discharge in 52 consecutive patients admitted in a UK Referral Centre for Thoracic Surgery for either elective (41 patients) or acute (11 patients) procedures. We evaluated patients’ satisfaction with the inpatient service through the European Organisation for the Research and Treatment of Cancer IN-PATSAT32 standardised questionnaire. Major cardiopulmonary complications were defined according to the definition of the European Society of Thoracic Surgeons database. We focused on the General Patient Satisfaction Scale of the questionnaire to explore its relationship with several demographic and clinical factors. Relationships were tested using univariate regression analyses.
Results: General inpatient satisfaction was lower in patients with complications rather than those without (P=0.006) and in males rather than females (P=0.04). Living area, sex, and complications explained 22% of the variation in general inpatient satisfaction (P=0.006).
Conclusions: Regardless of the diagnosis, post-operative complications were associated with a lower patient satisfaction following thoracic surgery in our group of patients. This was particularly so for males and patients from rural areas. Research should focus on different clinical groups in our speciality to determine the specific strategies warranted to improve their quality of care and hence increase their satisfaction with inpatient services.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © Journal of Thoracic Disease. All rights reserved. This is an Open Access article distributed in accordance with the Creative Commons Attribution-NonCommercial-NoDerivs 4.0 International License (CC BY-NC-ND 4.0), which permits the non-commercial replication and distribution of the article with the strict proviso that no changes or edits are made and the original work is properly cited (including links to both the formal publication through the relevant DOI and the license). See: https://creativecommons.org/licenses/by-nc-nd/4.0/. |
Keywords: | Patient satisfaction; thoracic surgery; complications; patient-reported outcomes measure (PROMS) |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Medicine and Health (Leeds) > School of Medicine (Leeds) > Leeds Institute of Cancer and Pathology (LICAP) > Patient Centred Outcomes Research |
Depositing User: | Symplectic Publications |
Date Deposited: | 03 Feb 2021 13:53 |
Last Modified: | 03 Feb 2021 13:53 |
Status: | Published |
Publisher: | AME Publishing Company |
Identification Number: | 10.21037/jtd-19-3345b |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:170549 |