Appleton, L. orcid.org/0000-0003-3564-3447 (2018) Qualitative methods for engaging students in performance measurement. Information and Learning Science, 119 (1/2). pp. 64-76. ISSN 2398-5348
Abstract
Purpose
In the modern “student focused” university setting, quality assurance and continual service improvement have become more and more important in the delivery of academic library services. Working in partnership with their students, academic libraries can enable meaningful engagement, through qualitative methods which allow individual students to contribute to performance measurement activities and service development. The purpose of this paper is to discuss how qualitative methods can be used to engage students in the performance measurement activities of academic libraries.
Design/methodology/approach
Through a review of relevant literature, discussion around the main themes and some case study examples, this paper illustrates how effective student engagement through qualitative methods can contribute to the quality assurance, performance measurement and ultimate service improvement of academic libraries.
Findings
The paper focuses specifically on focus group and reflective methods and also details some elements of user experience (UX) which brings together different qualitative techniques available for academic libraries. The paper concludes with a feature case study which discusses how meaningful student engagement was achieved through a large-scale UX project at the University of the Arts, London.
Originality/value
The paper brings together many different discussions around qualitative methods in performance measurement and is original in its discussions around such activity as student engagement initiatives.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2018, Emerald Publishing Limited. This is an author-produced version of a paper subsequently published in Information and Learning Science. This version is distributed under the terms of the Creative Commons Attribution-NonCommercial Licence (http://creativecommons.org/licenses/by-nc/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. You may not use the material for commercial purposes. |
Keywords: | qualitative methods; Ethnography; User experience; Academic libraries; Student engagement; Focus groups |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 12 Oct 2020 14:21 |
Last Modified: | 12 Oct 2020 14:29 |
Status: | Published |
Publisher: | Emerald |
Refereed: | Yes |
Identification Number: | 10.1108/ils-09-2017-0093 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:166598 |
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