Burgess, N.J., Richmond, J. orcid.org/0000-0002-8854-5958 and Kiefer, T. (2020) Psychological contracting making obligations explicit to support a transformative change partnership. In: Atinc, G., (ed.) Academy of Management Proceedings. Academy of Management Annual Meeting 20/20: Broadening our Sight, 07-11 Aug 2020, Virtual conference. Academy of Management
Abstract
The psychological contract comprises the implicit perceptions of mutual obligations that two parties hold towards each other. We examine the creation and maintenance of an explicit psychological contract designed to facilitate a new relationship between senior representatives of five hospitals and senior representatives of their regulator. This ‘new deal’ was created to implement new routines and practices with the aim of transforming the quality and efficiency of care delivery in the NHS. A co-created explicit psychological contract clarified the behavioural principles which were to guide the collaboration. We build on Rousseau et al.’s (2018) dynamic phase model of the psycholocial contract, and use a sensemaking and sensegiving lens to explore the processes related to creation and maintenance of the explicit psychological contract. We draw upon 53 hours of observation and 52 interviews, observed over a period of twenty-four months. Our data evidences how events can disrupt the established psychological contract and how subsequently, both parties attempt to use the disruption to reinstate the relationship. We propose that these disruptions occur because the explicit psychological contract has become implicit, thereby a disruption can serve to pull the psychological contract back into the consciousness, reinforcing the values orginally agreed.
Metadata
Item Type: | Proceedings Paper |
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Authors/Creators: |
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Editors: |
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Copyright, Publisher and Additional Information: | © 2020 Academy of Management. Uploaded in accordance with the publisher's self-archiving policy. Article available under the terms of the CC-BY-NC-ND licence (https://creativecommons.org/licenses/by-nc-nd/4.0/). |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Medicine, Dentistry and Health (Sheffield) > School of Health and Related Research (Sheffield) > ScHARR - Sheffield Centre for Health and Related Research |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 06 Aug 2020 05:54 |
Last Modified: | 29 Jul 2021 00:38 |
Status: | Published |
Publisher: | Academy of Management |
Refereed: | Yes |
Identification Number: | 10.5465/ambpp.2020.148 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:164142 |