Steedman, R., Kennedy, H. and Jones, R. (2020) Complex ecologies of trust in data practices and data-driven systems. Information, Communication & Society, 23 (6). pp. 817-832. ISSN 1369-118X
Abstract
Trust in data practices and data-driven systems is widely seen as both important and elusive. A data trust deficit has been identified, to which proposed solutions are often localised or individualised, focusing either on what institutions can do to increase user trust in their data practices or on data management models that empower the individual user. Scholarship on trust often focuses on typologies of trust. This paper shifts the emphasis to those doing the trusting, by presenting findings from empirical research which explored user perspectives on the data practices of the BBC. These findings challenge the assumption that localised or individualised solutions can be effective. They also suggest that conceptualisations of trust in data practices need to account for the complex range of factors which come into play in relation to trust in data and so move beyond the production of typologies. In this paper, we propose the concept of ‘complex ecologies of trust’ as a way of addressing all of these issues.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2020 The Authors. Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. |
Keywords: | Trust; trustworthiness; data; data practices; complex ecologies |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Department of Sociological Studies (Sheffield) |
Funding Information: | Funder Grant number BRITISH BROADCASTING CORPORATION UNSPECIFIED |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 15 Jun 2020 10:42 |
Last Modified: | 15 Jun 2020 10:42 |
Status: | Published |
Publisher: | Informa UK Limited |
Refereed: | Yes |
Identification Number: | 10.1080/1369118x.2020.1748090 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:161717 |
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