Wu, C-H orcid.org/0000-0002-8011-6323, de Jong, JPJ, Raasch, C et al. (1 more author) (2020) Work process-related lead userness as an antecedent of innovative behavior and user innovation in organizations. Research Policy, 49 (6). 103986. ISSN 0048-7333
Abstract
Recent studies have identified that employees can be lead users of their employing firm's products, and valuable sources of product innovation, residing within organizational boundaries. We extend this line of thought by recognizing that employees can be lead users with regard to internal work processes. We define work process-related lead userness (WPLU) as the extent to which employees experience unsatisfied process-related needs ahead of others, and expect high benefits from solutions to these needs. We hypothesize a positive association with user innovation in the workplace, evidenced by the development of tools, equipment, materials and methods. We test a moderated mediation model delineating how and when WPLU is related to user innovation within organizational boundaries. Drawing on survey data from 104 employees and 13 supervisors in a forensic services organization, we find that WPLU contributes to user innovation via engagement in innovative work behavior, especially when employees have higher self-efficacy (perceived capability to overcome obstacles) and lower job autonomy (situational constraints on the job).
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2020 The Author(s). Published by Elsevier B.V. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/BY-NC-ND/4.0/). |
Keywords: | Work process-related lead userness; Self-efficacy; Job autonomy; Innovative work behavior; User innovation |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > Management Division (LUBS) (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 07 Apr 2020 12:14 |
Last Modified: | 29 Mar 2022 06:28 |
Status: | Published |
Publisher: | Elsevier |
Identification Number: | 10.1016/j.respol.2020.103986 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:159147 |