Alhassan, IB, Matthews, B, Toner, JP et al. (1 more author) (2020) The Movingo integrated ticket: seamless connections across the mälardalen region of Sweden. Transportation Planning and Technology. ISSN 0308-1060
Abstract
The need for improved public transport (PT) ticketing in ever-growing deregulated PT markets has made well-designed integrated ticketing systems a priority area of intervention for PT service providers around the world. Yet, very little practical evidence of its impacts are reported in Sweden and in the world at large. The focus of this study was the impacts of the Movingo integrated ticketing scheme in terms of PT patronage, user satisfaction and the perceived quality of the ticketing set-up. Three travel surveys were conducted along the Stockholm-Uppsala route. Methods including logistic regression and correlated t-tests were used to analyse the samples. The findings suggest that the scheme made rail commuting more attractive resulting in an overall increase of about 24% in ticket sales with 3% – 15% car commuters reporting that they patronised PT services after the project. The scheme also resulted in increased rail commuter satisfaction. The overall perceived quality of the ticketing set-up did not however improve due to interoperability challenges. Service providers’ uncertainty about equitable distribution of revenue among the participating service providers, interoperability challenges and the lack of interest among most of the participating service providers to sell Movingo tickets are some issues to be addressed.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2020 Informa UK Limited, trading as Taylor & Francis Group. This is an author produced version of an article published in Transportation Planning and Technology. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Commuters, integrated ticketing, user satisfaction, perceived quality, public transport patronage, ridership |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Environment (Leeds) > Institute for Transport Studies (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 02 Apr 2020 11:42 |
Last Modified: | 01 Oct 2021 00:38 |
Status: | Published online |
Publisher: | Taylor & Francis |
Identification Number: | 10.1080/03081060.2020.1747204 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:159001 |