Tourism implications of online response to terrorism

Abstract

Individuals all around the world are under constant threat of terrorist attacks. Not surprisingly, terrorist attacks have a strong impact on tourism. However, tourism research is silent on how people respond online after terrorist attacks. Analyzing 154,390 tweets that were posted on Twitter after eight major terrorist attacks that occurred between November 24, 2016 and January 10, 2017, our results demonstrate that people show more anger-related compared to fear-related emotions online after terrorist attacks. We call for further research in tourism to understand how tourism managers and public policy makers can leverage social media after terrorist attacks.

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Item Type:	Article
Authors/Creators:	Ulqinaku, A https://orcid.org/0000-0003-3456-6451 Sarial-Abi, G
Copyright, Publisher and Additional Information:	© 2020 Elsevier Ltd. All rights reserved. This is an author produced version of an article published in Annals of Tourism Research. Uploaded in accordance with the publisher's self-archiving policy.
Keywords:	Anger; Fear; Social media; Terrorist attacks; Tourism
Dates:	Published: January 2021 Published (online): 8 April 2020 Accepted: 23 March 2020
Institution:	The University of Leeds
Academic Units:	The University of Leeds > Faculty of Business (Leeds) > Marketing Division (LUBS)
Depositing User:	Symplectic Publications
Date Deposited:	26 Mar 2020 13:53
Last Modified:	28 Jul 2022 16:09
Status:	Published
Publisher:	Elsevier
Identification Number:	10.1016/j.annals.2020.102914
Open Archives Initiative ID (OAI ID):	oai:eprints.whiterose.ac.uk:158733

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Tourism implications of online response to terrorism

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