Bryde, DJ, Unterhitzenberger, C orcid.org/0000-0001-5815-9127 and Joby, R (2019) Resolving agency issues in client–contractor relationships to deliver project success. Production Planning & Control, 30 (13). pp. 1049-1063. ISSN 0953-7287
Abstract
In our research, we seek to explain why some relationships between project client and contractors are managed in such a way that leads to success and others are not. In doing so, we analyze how the relational risk that exists when a client sources a project from an external organization is managed. We view the topic through a lens of agency theory and we use a multiple case study research design, analyzing projects from the construction and clinical research business sectors that had varying degrees of success. We extend knowledge of managing relational risk by developing a framework for resolving agency-related issues to deliver project success. The framework encompasses mechanisms to managing relational risk which we classify in five broad areas: contract, understanding, resources, education and delegation - the CURED framework. These areas reflect both formal and informal mechanisms as described in existing literature.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2019 Informa UK Limited, trading as Taylor & Francis Group. This is an author produced version of a paper published in Production Planning & Control. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Client-contractor relationships, project success, case study, agency theory, framework |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Engineering & Physical Sciences (Leeds) > School of Civil Engineering (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 21 Feb 2020 13:36 |
Last Modified: | 11 Jun 2020 00:38 |
Status: | Published |
Publisher: | Taylor & Francis |
Identification Number: | 10.1080/09537287.2018.1557757 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:157462 |