Zheng, Y. orcid.org/0000-0002-9385-7737, Graham, L., Epitropaki, O. et al. (1 more author) (2020) Service leadership, work engagement, and service performance : the moderating role of leader skills. Group & Organization Management, 45 (1). pp. 43-74. ISSN 1059-6011
Abstract
Using social learning theory, the job demands-resources model and idiosyncrasy credit theory, the present study casts additional light on the explanatory mechanisms underlying the effects of service leadership on service performance. We examine employee work engagement as an important mediator of this relationship and explore the moderating role of leader task-based professional and managerial skills on the indirect relationship between service leadership and service performance via work engagement. Drawing upon 903 leader–follower dyads nested in 187 teams, with data collected from two sources, we find that after controlling for transformational leadership, follower work engagement mediates the relationship between service leadership and follower service performance. Furthermore, the results support the moderating role of leader task-based professional skills, but not of managerial skills. Specifically, the indirect effect of service leadership on service performance via work engagement is stronger when leaders display high levels of task-based professional skills. Theoretical and practical implications of these findings are discussed.
Metadata
Item Type: | Article |
---|---|
Authors/Creators: |
|
Copyright, Publisher and Additional Information: | © 2019 The Authors. |
Keywords: | service leadership; work engagement; leader skills; service performance |
Dates: |
|
Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Management School (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 03 Feb 2020 11:15 |
Last Modified: | 03 Feb 2020 11:15 |
Status: | Published |
Publisher: | SAGE Publications |
Refereed: | Yes |
Identification Number: | 10.1177/1059601119851978 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:156283 |