Wang, Q., Clegg, J., Gajewska-De Mattos, H. et al. (1 more author) (2020) The role of emotions in intercultural business communication : language standardization in the context of international knowledge transfer. Journal of World Business, 55 (6). 100973. ISSN 1090-9516
Abstract
We examine language standardization in a multinational enterprise in the context of international knowledge transfer treated as an act of communication. Based on psychological theories of emotions and a qualitative study of a Chinese owned company with English as a working language, we find that both native and non-native English-speakers experience anxiety in intercultural communication. This triggers emotions that are culturally predisposed affecting communication behavior. We provide a framework within which intercultural business communication takes place and demonstrate the intermediating role that emotions play when language is standardized.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2018 Elsevier. This is an author produced version of a paper subsequently published in Journal of World Business. Uploaded in accordance with the publisher's self-archiving policy. Article available under the terms of the CC-BY-NC-ND licence (https://creativecommons.org/licenses/by-nc-nd/4.0/). |
Keywords: | Emotions; Intercultural business communication; Language standardization; MNE knowledge transfer |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Management School (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 03 Feb 2020 10:44 |
Last Modified: | 07 Dec 2021 15:11 |
Status: | Published |
Publisher: | Elsevier |
Refereed: | Yes |
Identification Number: | 10.1016/j.jwb.2018.11.003 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:156244 |
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