Petersen, L., Fallou, L., Reilly, P. orcid.org/0000-0002-6890-778X et al. (1 more author) (2017) European expectations of disaster information provided by critical infrastructure operators. International Journal of Information Systems for Crisis Response and Management, 9 (4). pp. 23-48. ISSN 1937-9390
Abstract
Previous research into social media crisis communication has tended to focus on use by emergency managers rather than other key stakeholder, critical infrastructure (CI) operators. This article adds to the field by empirically investigating public expectations of information provided by CI operators during crisis situations and if CI operators currently meet such expectations. It draws on key themes that emerged from a review of the literature on public expectations of disaster related information shared via social media. Then, it presents the results of an online questionnaire and interview-based study of disaster-vulnerable communities in France, Norway, Portugal and Sweden. Results indicate that members of the public expect CI operators to provide disaster related information via traditional and social media, but not necessarily respond to their queries on social media. Operators appear to meet public expectations of traditional media use, but should expand their current practices to include digital media. Recommendations for CI operators on how to do use social media follow.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2017 IGI Global. Reproduced in accordance with the publisher's self-archiving and fair use policy. For re-use permission please contact IGI Global. |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield) The University of Sheffield > Faculty of Social Sciences (Sheffield) > Department of Sociological Studies (Sheffield) |
Funding Information: | Funder Grant number European Commission - Horizon 2020 653390 |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 29 Jan 2020 09:58 |
Last Modified: | 29 Jan 2020 12:19 |
Status: | Published |
Publisher: | IGI Global |
Refereed: | Yes |
Identification Number: | 10.4018/ijiscram.2017100102 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:156149 |