Outila, V, Mihailova, I, Reiche, BS et al. (1 more author) (2020) A communicative perspective on the trust-control link in Russia. Journal of World Business, 55 (6). 100971. ISSN 1090-9516
Abstract
The question of whether trust complements or substitutes control continues to be debated in the literature. We contribute to this debate by adopting a communicative perspective on the trust-control link in Russia. Our qualitative study reveals dialectics in the trust-control link. Russian managers used various communicative activities to simultaneously nurture trust and exercise control towards their subordinates, indicating complementarity. By contrast, from an intercultural communicative perspective the Finnish expatriates failed to see this complementarity and regarded trust and control as substitutes. The dialectical perspective reveals the interplay between content and context of a message and their complementarity in communication.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2018 The Authors. Published by Elsevier Inc. This is an open access article under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) (https://creativecommons.org/licenses/by-nc-nd/4.0/) |
Keywords: | Control; Dialectics; Intercultural communication; Russia; Trust; Trust-control link |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > International Business Division (LUBS) (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 04 Dec 2019 10:55 |
Last Modified: | 28 Jun 2022 09:46 |
Status: | Published |
Publisher: | Elsevier |
Identification Number: | 10.1016/j.jwb.2018.11.001 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:154176 |