Nagel, S., Seippel, Ø., Breuer, C. et al. (7 more authors) (2020) Volunteer satisfaction in sports clubs: A multilevel analysis in 10 European countries. International Review for the Sociology of Sport, 55 (8). pp. 1074-1093. ISSN 1012-6902
Abstract
Regular voluntary engagement is a basic resource for sports clubs that may also promote social cohesion and active citizenship. The satisfaction of volunteers is an imperative factor in this engagement, and the purpose of this article is to explore individual and organizational determinants of volunteer satisfaction in sports clubs. Theoretically, our study builds on the actor-theory concepts where volunteer satisfaction depends on subjective evaluations of expectations and experiences in a sports club (‘logic of situation’), so that positive evaluations lead to higher satisfaction and, hopefully, retention of volunteers. This research uses a sample of 8131 volunteers from 642 sports clubs in 10 European countries, and is the first analysis to combine determinants at the level of the club and the volunteer (multilevel). Results show that the most important determinants of satisfaction are the conditions of volunteering (recognition, support, leadership and material incentives) and the workload of volunteers. Surprisingly, club characteristics, size or having paid staff are not significant determinants of volunteer satisfaction. The results of this analysis can assist more effective volunteer management in sports clubs that are facing challenges of individualization and professionalization.
Metadata
Item Type: | Article |
---|---|
Authors/Creators: |
|
Copyright, Publisher and Additional Information: | © 2019 The Author(s). This is an author-produced version of a paper subsequently published in International Review for the Sociology of Sport. Uploaded in accordance with the publisher's self-archiving policy. Article available under the terms of the CC-BY-NC-ND licence (https://creativecommons.org/licenses/by-nc-nd/4.0/). |
Keywords: | actor-theory concepts; multilevel approach; volunteer satisfaction; volunteering; sports clubs |
Dates: |
|
Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Management School (Sheffield) |
Funding Information: | Funder Grant number EUROPEAN COMMISSION (NON FRAMEWORK) 2014-3140/004-001 |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 08 Nov 2019 11:30 |
Last Modified: | 30 Apr 2021 13:20 |
Status: | Published |
Publisher: | SAGE Publications |
Refereed: | Yes |
Identification Number: | 10.1177/1012690219880419 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:153238 |
Download
Filename: volunteer satisfaction resubmission IRSS_August 2019 minor rev_final.pdf
Licence: CC-BY-NC-ND 4.0