King, E.B., Dawson, J.F. orcid.org/0000-0002-9365-8586, West, M.A. et al. (3 more authors) (2011) Why organizational and community diversity matter: representativeness and the emergence of incivility and organizational performance. Academy of Management Journal, 54 (6). pp. 1103-1118. ISSN 0001-4273
Abstract
Integrating sociological and psychological perspectives, this research considers the value of organizational ethnic diversity as a function of community diversity. Employee and patient surveys, census data, and performance indexes relevant to 142 hospitals in the United Kingdom suggest that intraorganizational ethnic diversity is associated with reduced civility toward patients. However, the degree to which organizational demography was representative of community demography was positively related to civility experienced by patients and ultimately enhanced organizational performance. These findings underscore the understudied effects of community context and imply that intergroup biases manifested in incivility toward out-group members hinder organizational performance.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2011 Academy of Management Journal. This is an author-produced version of a paper subsequently published in Academy of Management Journal. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Diversity in organizations; cultural pluralism; communities; hospitals -- Great Britain; courtesy; patients; organizational performance |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Medicine, Dentistry and Health (Sheffield) > School of Health and Related Research (Sheffield) > ScHARR - Sheffield Centre for Health and Related Research The University of Sheffield > Faculty of Social Sciences (Sheffield) > Management School (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 12 Nov 2019 16:20 |
Last Modified: | 12 Nov 2019 16:20 |
Status: | Published |
Publisher: | Academy of Management |
Refereed: | Yes |
Identification Number: | 10.5465/amj.2010.0016 |
Related URLs: | |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:152416 |