Zamani, E. orcid.org/0000-0003-3110-7495, Choudrie, J., Katechos, G. et al. (1 more author) (2019) Trust in the sharing economy : the AirBnB case. Industrial Management & Data Systems, 119 (9). pp. 1947-1968. ISSN 0263-5577
Abstract
Purpose The purpose of this paper is to examine sharing economy online marketplaces with the aim of understanding how trust perceptions form and get communicated through sharing economy platforms.
Design/methodology/approach The authors build on online user comments and reviews as aggregated by independent third-party websites, and apply a qualitative analysis.
Findings The findings show that the quantity of information and communication are important drivers towards building trust perceptions, while an overall lack of interaction between users and the marketplace provider intensifies perceived risks.
Originality/value The authors validated the importance of trust and the authors have illustrated that the critical conditions that hinder trust formation are information asymmetry as well as the lack of interaction. What is also an interesting implication is that the impact of both of these can be exacerbated when there is a perceived lack of support among users and between them and the marketplace operator.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2019 Emerald Publishing. This is an author-produced version of a paper subsequently published in Industrial Management & Data Systems. This version is distributed under the terms of the Creative Commons Attribution-NonCommercial Licence (http://creativecommons.org/licenses/by-nc/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. You may not use the material for commercial purposes. |
Keywords: | Trust; Information asymmetry; Sharing economy; AirBnB; Feedback mechanisms |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 17 Sep 2019 10:19 |
Last Modified: | 10 Dec 2021 14:02 |
Status: | Published |
Publisher: | Emerald |
Refereed: | Yes |
Identification Number: | 10.1108/IMDS-04-2019-0207 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:150491 |