Eskytė, I (2019) Disabled People’s Vulnerability in the European Single Market: The Case of Consumer Information. Journal of Consumer Policy, 42 (4). pp. 521-543. ISSN 0168-7034
Abstract
The United Nations Convention on the Rights of Persons with Disabilities (2006) recognizes access to consumer goods and services in the mainstream private market as essential for full participation in the society. It shapes the concepts of consumer participation and market accessibility around the social model of disability and does not make a distinction between disabled and non-disabled market participants. Meanwhile, the European Union and Member States do not recognize people with impairments as equal market participants. They see them as “vulnerable” consumers and classify impairment as one of the criteria for becoming a “vulnerable” participant in the European single market. This paper argues, however, that by shaping policy and market positions and actions around ableism, the European Union, Member States, and the private market prioritize non-disabled citizens and consumers and so construct people with impairments’ consumer vulnerability. To illustrate the case, empirical evidence from mystery shopping and qualitative interviews with consumers with impairments from Lithuania and the UK is used. Since consumer information is essential for informed choice and participation in the market, information provision about mainstream retail outlets and products is used as a case study.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2019, The Author(s). This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made |
Keywords: | Disabled consumers, Accessibility, Consumer information, Vulnerability, Ableism |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Education, Social Sciences and Law (Leeds) > School of Law (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 08 Aug 2019 11:07 |
Last Modified: | 25 Jun 2023 21:56 |
Status: | Published |
Publisher: | Springer |
Identification Number: | 10.1007/s10603-019-09422-3 |
Related URLs: | |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:149439 |
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