Petersen, L., Fallou, L., Havârneanu, G. et al. (3 more authors) (2018) November 2015 Paris terrorist attacks and social media use : preliminary findings from authorities, critical infrastructure operators and journalists. In: Boersma, K and Tomaszewski, B, (eds.) ISCRAM 2018 Conference Proceedings. 15th International Conference on Information Systems for Crisis Response and Management, 20-23 May 2018, Rochester, NY, USA. ISCRAM Conference Proceedings . Rochester Institute of Technology , pp. 629-638. ISBN 9780692127605
Abstract
Crisis communication is a key component of an effective emergency response. Social media has evolved as a prominent crisis communication tool. This paper reports how social media was used by authorities, critical infrastructure operators and journalists during the terrorist attacks that hit Paris on 13th November 2015. A qualitative study was conducted between January and February 2017 employing semi-structured interviews with seven relevant stakeholders involved in this communication process. The preliminary critical thematic analysis revealed four main themes which are reported in the results section: (1) social media is used in crisis times; (2) authorities gained situational awareness via social media; (3) citizens used social media to help one another; and (4) communication procedures changed after these critical events. In conclusion, authorities, citizens and journalists all turned to social media during the attack, both for crisis communication and for increasing situational awareness.
Metadata
Item Type: | Proceedings Paper |
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Authors/Creators: |
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Editors: |
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Copyright, Publisher and Additional Information: | © 2018 International Association for Information Systems for Crisis Response and Management (ISCRAM) |
Keywords: | Social media; crisis communication; situational awareness; Paris terrorist attacks; terrorism |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield) The University of Sheffield > Faculty of Social Sciences (Sheffield) > Department of Sociological Studies (Sheffield) |
Funding Information: | Funder Grant number European Commission - Horizon 2020 653390 British Academy (The) SRG18R1\180618 |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 15 Jul 2019 10:14 |
Last Modified: | 15 Jul 2019 10:14 |
Status: | Published |
Publisher: | Rochester Institute of Technology |
Series Name: | ISCRAM Conference Proceedings |
Refereed: | Yes |
Related URLs: | |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:148060 |