Gallan, Andrew, McColl-Kennedy, Janet, Barakshina, Tatiana et al. (8 more authors) (2019) Transforming community well-being through patients' lived experiences. JOURNAL OF BUSINESS RESEARCH. pp. 376-391. ISSN 0148-2963
Abstract
The purpose of this article is to (1) explicate micro-to-meso linkages of well-being, (2) provide a theoretical framework to guide research on connecting patient experiences to community well-being, and (3) offer guidelines to policymakers. We develop a conceptual framework establishing connections between micro and meso levels through the expansion of patients' lived ecosystems. We introduce the concept of patient ecosystem management (PEM), an organizational process that focuses on treating patients differently in terms of assessing, managing, and expanding resources to achieve patient health and well-being goals. This process establishes a foundational perspective that is necessary to connect patients' ecosystems and to facilitate community well-being. Theoretically, this research creates ties between micro-level interactions and a collective measure (community well-being). Policymakers and healthcare professionals should take a PEM perspective, which will require new roles and behaviors, and leverage technology to expand and overlap patients' individual service ecosystems (intra-alignment), thus enlarging community well-being (inter-alignment).
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2018 Elsevier Inc. All rights reserved. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy. |
Keywords: | Patient experience,Community well-being,Value cocreation,Patient ecosystem management,Transformative service research,Well-being,Service Ecosystem |
Dates: |
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Institution: | The University of York |
Academic Units: | The University of York > Faculty of Social Sciences (York) > The York Management School |
Depositing User: | Pure (York) |
Date Deposited: | 09 Jan 2019 16:30 |
Last Modified: | 07 Feb 2025 00:23 |
Published Version: | https://doi.org/10.1016/j.jbusres.2018.12.029 |
Status: | Published |
Refereed: | Yes |
Identification Number: | 10.1016/j.jbusres.2018.12.029 |
Related URLs: | |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:140868 |
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