Wang, Q, Clegg, J orcid.org/0000-0002-9787-7196, Gajewska-De Mattos, H orcid.org/0000-0003-2673-5235 et al. (1 more author) (2020) The role of emotions in intercultural business communication: Language standardization in the context of international knowledge transfer. Journal of World Business, 55 (6). 100973. ISSN 1090-9516
Abstract
We examine language standardization in a multinational enterprise in the context of international knowledge transfer treated as an act of communication. Based on psychological theories of emotions and a qualitative study of a Chinese owned company with English as a working language, we find that both native and non-native English-speakers experience anxiety in intercultural communication. This triggers emotions that are culturally predisposed affecting communication behavior. We provide a framework within which intercultural business communication takes place and demonstrate the intermediating role that emotions play when language is standardized.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2018, Elsevier Ltd. All rights reserved. This is an author produced version of an article published in Journal of World Business. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Emotions; Intercultural business communication; Language standardization; MNE knowledge transfer |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > International Business Division (LUBS) (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 28 Nov 2018 11:32 |
Last Modified: | 15 Dec 2020 10:11 |
Status: | Published |
Publisher: | Elsevier |
Identification Number: | 10.1016/j.jwb.2018.11.003 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:138878 |
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