Machili, I., Angouri, J. and Harwood, N. orcid.org/0000-0002-9474-4865 (2019) 'The snowball of emails we deal with': CCing in multinational companies. Business & Professional Communication Quarterly, 82 (1). pp. 5-37. ISSN 2329-4906
Abstract
The ability to copy in relevant stakeholders has rendered the business email a useful tool for managing interpersonal relations and operational matters. However, CCing in business email has remained vastly under-researched in workplace discourse literature, a gap this paper seeks to address. We explore the functions of CCing in workplace emails and the way formality is negotiated by writers in one organisation. We draw on the analysis of email chains and discourse-based interviews and show that employees strategically project professional achievements and assume and deny responsibility for company decisions as they shift between the sender/receiver positions in the chain.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2018 The Authors. This is an author produced version of a paper subsequently published in Business and Professional Communication Quarterly. Uploaded in accordance with the publisher's self-archiving policy. Article available under the terms of the CC-BY-NC-ND licence (https://creativecommons.org/licenses/by-nc-nd/4.0/). |
Keywords: | Workplace discourse; email; CCing; multinational organisations; accountability; decision-making; formality |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Arts and Humanities (Sheffield) > School of English (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 31 Oct 2018 15:51 |
Last Modified: | 29 Apr 2021 08:08 |
Status: | Published |
Publisher: | SAGE Publications |
Refereed: | Yes |
Identification Number: | 10.1177/2329490618815700 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:137855 |