Reilly, P. orcid.org/0000-0002-6890-778X, Serafinelli, E., Stevenson, R. et al. (2 more authors) (2018) Enhancing critical infrastructure resilience through information-sharing: recommendations for European critical infrastructure operators. In: Chowdhury, G., McLeod, J., Gillet, V.J. and Willett, P., (eds.) Transforming Digital Worlds. iConference 2018, 25-28 Mar 2018, Sheffield, UK. Lecture Notes in Computer Science, 10766 . Springer Verlag , pp. 120-125. ISBN 978-3-319-78104-4
Abstract
This paper explores how critical infrastructure (CI) resilience can be improved through effective crisis communication between CI operators and members of the public. Drawing on academic and practice-based research into crisis and risk communication, as well as the results of 31 interviews conducted with key stakeholders from across Europe, the AESOP guidelines are proposed for enhancing the communication and information-sharing strategies of CI operators. These emphasise the importance of integrating both traditional and digital media into a multi-channel communication strategy that facilitates dialogue between CI operators and key stakeholders including emergency management organisations and representatives of local communities. The information-seeking behaviours of citizens should be evaluated by these organisations in order to ensure that this messaging reaches key demographics in disaster-vulnerable areas. This paper concludes by examining how post-disaster learning should be incorporated into a flexible framework for crisis and risk communication that manages public expectations about the time needed to restore services in the aftermath of large-scale incidents.
Metadata
Item Type: | Proceedings Paper |
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Authors/Creators: |
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Editors: |
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Copyright, Publisher and Additional Information: | © 2018 Springer International Publishing AG, part of Springer Nature. This is an author produced version of a paper subsequently published in Chowdhury G., McLeod J., Gillet V., Willett P. (eds) Transforming Digital Worlds. iConference 2018. Lecture Notes in Computer Science, vol 10766. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Social media; Information sharing; Critical infrastructure resilience |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield) The University of Sheffield > Faculty of Social Sciences (Sheffield) > Department of Sociological Studies (Sheffield) |
Funding Information: | Funder Grant number EUROPEAN COMMISSION - HORIZON 2020 653390 |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 01 Oct 2018 11:40 |
Last Modified: | 01 Oct 2018 11:40 |
Published Version: | https://doi.org/10.1007/978-3-319-78105-1_15 |
Status: | Published |
Publisher: | Springer Verlag |
Series Name: | Lecture Notes in Computer Science |
Refereed: | Yes |
Identification Number: | 10.1007/978-3-319-78105-1_15 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:136394 |