Ali, P.A. orcid.org/0000-0002-7839-8130 and Watson, R. (2018) Language barriers and their impact on provision of care to patients with limited English proficiency: Nurses' perspectives. Journal of Clinical Nursing, 27 (5-6). e1152-e1160. ISSN 0962-1067
Abstract
Aim and objective To explore nurses’ perspectives of language barriers and their impact on the provision of care to patients with limited English proficiency from diverse linguistic background.
Design and methods A qualitative descriptive approach was used. Using individual interviews and focus group discussions, data were collected from 59 nurses working in tertiary care hospitals in England. A thematic analysis was used to analyse the data.
Findings Three themes, “multi‐ethnicities and language barriers,” “the impact of language barriers” and “communicating via interpreters,” were identified. Communication was identified as the most important aspect of care provision and an essential component of a nurse's professional role regardless of the clinical area or speciality. Language barriers were identified as the biggest obstacles in providing adequate, appropriate, effective and timely care to patients with limited English proficiency. Use of professional interpreters was considered useful; however, the limitations associated with use of interpretation service, including arrangement difficulties, availability and accessibility of interpreters, convenience, confidentiality and privacy‐related issues and impact on the patient's comfort were mentioned.
Conclusions Language barriers, in any country or setting, can negatively affect nurses’ ability to communicate effectively with their patients and thereby have a negative impact on the provision of appropriate, timely, safe and effective care to meet patient's needs.
Relevance to clinical practice An understanding of language barriers can help nurses find appropriate strategies to overcome such barriers and, consequently, enhance the provision of effective care to patients affected by language barriers in any clinical setting in any healthcare system. The findings of the study have international relevance as language barriers affect healthcare provision in any country or setting.
Metadata
Item Type: | Article |
---|---|
Authors/Creators: |
|
Copyright, Publisher and Additional Information: | © 2017 John Wiley & Sons Ltd. This is an author produced version of a paper subsequently published in Journal of Clinical Nursing. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Communication issues; interpreters; language barriers; limited English proficiency |
Dates: |
|
Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Medicine, Dentistry and Health (Sheffield) > School of Nursing and Midwifery (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 26 Sep 2018 13:56 |
Last Modified: | 03 Apr 2019 14:56 |
Published Version: | https://doi.org/10.1111/jocn.14204 |
Status: | Published |
Publisher: | Wiley |
Refereed: | Yes |
Identification Number: | 10.1111/jocn.14204 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:136009 |