Dusheiko, Mark Alan and Gravelle, Hugh Stanley Emrys orcid.org/0000-0002-7753-4233 (2015) Choosing and booking – and attending? Impact of an electronic booking system on outpatient referrals and non-attendances. Discussion Paper. CHE Research Paper . Centre for Health Economics, University of York , York, UK.
Abstract
An electronic booking system (Choose and Book – C&B) for general practices making hospital outpatient appointments was introduced in England in 2005 and by 2009 accounted for 50% of appointments. It was intended, inter alia, to reduce the rate of non-attendance at outpatient appointments (7.1% in 2004). We test whether it did so using a 2004-2009 panel with 7900 English general practices. We estimate that the use of C&B was associated with a reduction in non-attendances of 85,600 (15.8%) and a reduction in referrals of 358,000 (3%) in 2009.
Metadata
Item Type: | Monograph |
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Authors/Creators: |
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Keywords: | referrals,gatekeeping,general practice,outpatients , non-attendance |
Dates: |
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Institution: | The University of York |
Academic Units: | The University of York > Faculty of Social Sciences (York) > Centre for Health Economics (York) The University of York > Faculty of Social Sciences (York) > Centre for Health Economics (York) > CHE Research Papers (York) |
Depositing User: | Pure (York) |
Date Deposited: | 19 Sep 2018 09:40 |
Last Modified: | 26 Jan 2025 00:23 |
Status: | Published |
Publisher: | Centre for Health Economics, University of York |
Series Name: | CHE Research Paper |
Related URLs: | |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:135887 |
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