Barber, SK, Lam, Y, Hodge, TM et al. (1 more author) (2018) Is social media the way to empower patients to share their experiences of dental care? The Journal of the American Dental Association, 149 (6). pp. 451-459. ISSN 0002-8177
Abstract
Background: Social media present opportunities to understand patient experience and information needs. In this study, the authors use hypodontia as an example to explore social media use by dental patients and how this provides for understanding patient experience. Methods: The cross-sectional survey design involved systematic search of 6 social media online environments with hypodontia-related terms. The authors categorized records by using a coding system for user, type and theme of post, and target audience. The authors used a thematic framework approach to analyze qualitatively the word content of posts from people affected by hypodontia (nondentists). Results: The authors searched and identified 571 records and included 467 of them in their study. The authors analyzed the content of records from people affected by hypodontia (n = 176). Themes emerged about the experience of untreated hypodontia, treatment experience and outcomes, and decision making. Content analysis provided evidence about peer-to-peer communication, areas of information need, and desire for peer support. Conclusions: Social media communities have responded to the need for information exchange and peer support by the public. Analysis of communications helped identify a need for dissemination of understandable information to patients and improved dentist awareness of patient needs. Practical Implications: Clinicians should reassess understanding and information needs actively throughout treatment and identify support needs. Clinicians should refer patients to quality information sources and peer support groups.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2018, American Dental Association. This is an author produced version of a paper published in Journal of the American Dental Association. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Hypodontia; social media; experience; patient information; peer support |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Medicine and Health (Leeds) > School of Dentistry (Leeds) > Applied Health and Clinical Translation (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 11 Sep 2018 09:23 |
Last Modified: | 12 Apr 2019 00:41 |
Status: | Published |
Publisher: | Elsevier |
Identification Number: | 10.1016/j.adaj.2018.01.007 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:135544 |
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Filename: Is social media the way to empower patients.pdf
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