Measuring the patient experience in community mental health services for older people:A study of the Net Promoter Score using the Friends and Family Test in England

Wilberforce, Mark Robson orcid.org/0000-0001-6977-4483, Poll, Sarah, Langham, Heather et al. (2 more authors) (2018) Measuring the patient experience in community mental health services for older people:A study of the Net Promoter Score using the Friends and Family Test in England. International journal of geriatric psychiatry. ISSN 0885-6230

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Item Type: Article
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© 2018 John Wiley & Sons Ltd. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy. Further copying may not be permitted; contact the publisher for details.
Dates:
  • Published (online): 24 September 2018
  • Accepted: 6 August 2018
Institution: The University of York
Academic Units: The University of York > Research Groups (York) > Social Policy Research Unit (York)
Depositing User: Pure (York)
Date Deposited: 07 Aug 2018 10:30
Last Modified: 25 Nov 2024 00:31
Published Version: https://doi.org/10.1002/gps.4978
Status: Published online
Refereed: Yes
Identification Number: 10.1002/gps.4978
Open Archives Initiative ID (OAI ID):

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