O'Brien, Heather, Cairns, Paul Antony orcid.org/0000-0002-6508-372X and Hall, Mark (2018) A practical approach to measuring user engagement with the refined user engagement scale (UES) and new UES short form. International Journal of Human-Computer Studies. pp. 28-39. ISSN 1071-5819
Abstract
User engagement (UE) and its measurement have been of increasing interest in human-computer interaction (HCI). The User Engagement Scale (UES) is one tool developed to measure UE, and has been used in a variety of digital domains. The original UES consisted of 31-items and purported to measure six dimensions of engagement: aesthetic appeal, focused attention, novelty, perceived usability, felt involvement, and endurability. A recent synthesis of the literature questioned the original six-factors. Further, the ways in which the UES has been implemented in studies suggests there may be a need for a briefer version of the questionnaire and more effective documentation to guide its use and analysis. This research investigated and verified a four-factor structure of the UES and proposed a Short Form (SF). We employed contemporary statistical tools that were unavailable during the UES’ development to re-analyze the original data, consisting of 427 and 779 valid responses across two studies, and examined new data (N=344) gathered as part of a three-year digital library project. In this paper we detail our analyses, present a revised long and short form (SF) version of the UES, and offer guidance for researchers interested in adopting the UES and UES-SF in their own studies.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2018, The Authors. |
Keywords: | Measurement,Questionnaires,Reliability,User engagement,Validity |
Dates: |
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Institution: | The University of York |
Academic Units: | The University of York > Faculty of Sciences (York) > Computer Science (York) |
Depositing User: | Pure (York) |
Date Deposited: | 26 Mar 2018 13:30 |
Last Modified: | 16 Oct 2024 14:35 |
Published Version: | https://doi.org/10.1016/j.ijhcs.2018.01.004 |
Status: | Published |
Refereed: | Yes |
Identification Number: | 10.1016/j.ijhcs.2018.01.004 |
Related URLs: | |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:129012 |
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