Chua, Alton Y.K. and Banerjee, Snehasish orcid.org/0000-0001-6355-0470 (2013) Reliability of reviews on the Internet:The case of TripAdvisor. In: World Congress on Engineering & Computer Science, 23-25 Oct 2013.
Abstract
Given the rampant growth of travel-related user-generated content on the Internet, this paper seeks to investigate the reliability of reviews in TripAdvisor, a popular travel review site. To support the goal, two objectives are submitted. The first is to locate clusters of highly-interlocked hotels that have been evaluated by a common pool of reviewers. This enables review baselines to be established, which in turn facilitates detection of anomalies. The second is to determine the inter-reviewer and intra-reviewer reliability of reviews. Results suggest that reviews in TripAdvisor could be largely reliable. The findings gleaned from the results are discussed.
Metadata
Item Type: | Conference or Workshop Item |
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Authors/Creators: |
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Dates: |
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Institution: | The University of York |
Academic Units: | The University of York > Faculty of Social Sciences (York) > The York Management School |
Depositing User: | Pure (York) |
Date Deposited: | 13 Dec 2017 09:30 |
Last Modified: | 16 Oct 2024 20:37 |
Status: | Published |
Refereed: | Yes |
Related URLs: | |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:125223 |
Download
Filename: WCECS_IAENG_SNA_r1.doc
Description: Social Network Analysis - TripAdvisor