Petersen, L., Fallou, L., Reilly, P.J. orcid.org/0000-0002-6890-778X et al. (1 more author) (2017) Public expectations of social media use by critical infrastructure operators in crisis communication. In: 14th International Conference on Information Systems for Crisis Response and Management. 14th International Conference on Information Systems for Crisis Response and Management, 21-24 May 2017, Albi, France. ISCRAM , pp. 552-531.
Abstract
Previous research into the role of social media in crisis communication has tended to focus on how sites such as Twitter are used by emergency managers rather than other key stakeholders, such as critical infrastructure (CI) operators. This paper adds to this emergent field by empirically investigating public expectations of information provided by CI operators during crisis situations. It does so by drawing on key themes that emerged from a review of the literature on public expectations of disaster related information shared via social media, and presenting the results of an online questionnaire-based study of disaster-vulnerable communities in France, Norway, Portugal and Sweden. Results indicate that members of the public expect CI operators to provide disaster related information via traditional and social media and to respond to their queries on social media. CI operators should avail of the opportunities provided by social media to provide real-time information to disaster affected communities.
Metadata
Item Type: | Proceedings Paper |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2017 ISCRAM. |
Keywords: | Social media; traditional media; crisis communication; critical infrastructure operators; public expectations |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield) |
Funding Information: | Funder Grant number EUROPEAN COMMISSION - HORIZON 2020 653390 |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 16 Jun 2017 13:10 |
Last Modified: | 14 Nov 2017 09:38 |
Published Version: | http://idl.iscram.org/files/laurapetersen/2017/148... |
Status: | Published |
Publisher: | ISCRAM |
Refereed: | Yes |
Related URLs: | |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:117831 |