Charleston, B, Gajewska-De Mattos, H orcid.org/0000-0003-2673-5235 and Chapman, M (2018) Cross-cultural competence in the context of NGOs: Bridging the gap between ‘knowing’ and ‘doing’. International Journal of Human Resource Management, 29 (21). pp. 3068-3092. ISSN 0958-5192
Abstract
International human resource management research in non-governmental organisations (NGOs) is scarce and it predominantly focuses on the recruitment and retention of volunteers. The context of NGOs is different from conventional for-profit international business settings with different kinds of challenges, especially in terms of providing appropriate training on managing multi-cultural teams and working with local project partners and communities. The literature also tends to focus on expatriate perspective and not on a host country perspective. We address this gap by examining how project managers and hosts experience cross-cultural issues on overseas assignments. We study volunteer project managers leading international and local youth volunteers during the Raleigh International programme in Malaysia. We use a qualitative methodology and data collected at 3 case locations via participant observation during 120 days contact with the respondents as well as interviews and surveys. We propose the CPACE (Curiosity, Passion, Adaptability, Communication and Empathy) framework describing competences needed in cross-cultural encounters and based on respondents’ actions as well as their words and it is relevant to a NGO context. The framework is intended to lay the foundation for future research and in particular to demonstrate the need for cross-cultural competence to be more grounded in particular contexts.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2017 Informa UK Limited, trading as Taylor & Francis Group. This is an Accepted Manuscript of an article published by Taylor & Francis in International Journal of Human Resource Management on 15 January 2017, available online: http://www.tandfonline.com/10.1080/09585192.2016.1276469. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | cross-cultural competence; ethnography; expatriate experience; international volunteers; management; NGOs |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > International Business Division (LUBS) (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 12 Dec 2016 17:02 |
Last Modified: | 14 Feb 2019 14:16 |
Status: | Published |
Publisher: | Taylor & Francis |
Identification Number: | 10.1080/09585192.2016.1276469 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:109307 |