Kirkham, R.M. (2016) Regulating ADR: Lessons from the UK. In: Cortes, P., (ed.) The New Regulatory Framework for Consumer Alternative Dispute Resolution. OUP ISBN 9780198766353
Abstract
This chapter analyses the manner in which the ADR Directive and ODR Regulation have been implemented in the UK, with a particular focus on the ombudsman sector. The chapter argues that in the UK implementation has been minimalist and that this represents a missed opportunity. The Directive is capable of laying the foundations for robust ADR, but the regulation of the sector looks deficient. As a result, there is a heightened risk that sub-optimal standards in the sector will go undetected which may in turn undermine user confidence. More work needs to be done to make the regulatory set-up a standard-bearer for the sector rather than a passive observer.
Metadata
Item Type: | Book Section |
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Authors/Creators: |
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Editors: |
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Copyright, Publisher and Additional Information: | © Oxford University Press 2016. This is an author produced version of a chapter subsequently published in The New Regulatory Framework for Consumer Dispute Resolution. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Ombudsman; Regulation; Standards; ADR Directive |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > School of Law (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 28 Jun 2016 08:28 |
Last Modified: | 01 Dec 2018 01:38 |
Published Version: | https://global.oup.com/academic/product/the-new-re... |
Status: | Published |
Publisher: | OUP |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:101502 |