Investigating the different approaches to importance–performance analysis

Feng, M, Mangan, J, Wong, CY et al. (2 more authors) (2014) Investigating the different approaches to importance–performance analysis. The Service Industries Journal, 34 (12). pp. 1021-1041. ISSN 0264-2069



  • Feng, M
  • Mangan, J
  • Wong, CY
  • Xu, M
  • Lalwani, C
Copyright, Publisher and Additional Information: © 2014, Taylor & Francis. This is an Accepted Manuscript of an article published by Taylor & Francis in The Service Industries Journal on 30/06/2014, available online:
Keywords: importance–performance analysis, gap analysis, three-factor theory, ports
  • Published: 2014
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Management Division (LUBS) (Leeds)
Depositing User: Symplectic Publications
Date Deposited: 07 Jan 2016 15:21
Last Modified: 09 Mar 2016 10:08
Published Version:
Status: Published
Publisher: Taylor & Francis
Identification Number:

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