Is there a universal instrument for measuring Interactive Information Retrieval? The case of the User Engagement Scale

Abstract

This paper examines the validity of the User Engagement Scale (UES). Originally developed and tested in e-shopping, the scale was administered to users of a multimedia webcast system in an experimental setting. Factor analysis examined the structure and loadings of 31 items. As in previous research, a six-factor solution was found. However, the number of items was reduced and one of the original sub-scales (Felt Involvement) was eliminated. These results are examined contextually by comparing the current study with previous research. The findings discuss the feasibility of a universal measure of user engagement in Interactive Information Retrieval (IIR). Copyright 2010 ACM.

Metadata

Authors/Creators:	O'Brien, H.L. Toms, E.G.
Copyright, Publisher and Additional Information:	© 2010 ACM. This is an author produced version of a paper subsequently published in Proceedings of the third symposium on Information interaction in context. Uploaded in accordance with the publisher's self-archiving policy.
Keywords:	Measurement; User experience; Validity; Context.
Dates:	Published: 2010
Institution:	The University of Sheffield
Academic Units:	The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield)
Depositing User:	Symplectic Sheffield
Date Deposited:	07 May 2014 09:04
Last Modified:	19 Dec 2022 13:27
Published Version:	http://dx.doi.org/10.1145/1840784.1840835
Status:	Published
Publisher:	ACM
Refereed:	Yes
Identification Number:	https://doi.org/10.1145/1840784.1840835

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Is there a universal instrument for measuring Interactive Information Retrieval? The case of the User Engagement Scale

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