Requirements for a Computerised Rail Passenger Service Information System – Results of Surveys at Doncaster, Woking, Euston, Halifax and Gatwick

The backround, survey methodology of this research project, and the results of surveys at Leeds City station have been discussed in Working paper 206. In this Paper we put forward the result of surveys at Doncaster, Woking, Euston, Halifax and Gatwick.

For the most part, the results are similar to those given for Leeds in the earlier paper. Notable differences, however, are the much greater proportion of 'other station to other station' enquiries at Woking (37%), Euston (22%) and Gatwick (33%). Enquiries at Woking and Gatwick took longer to answer than elsewhere. Conversely, Halifax, with a higher proportion of enquiries relating to local journeys, produced the fastest answers.

A summary of results from all the surveys, together with discussion of a survey on the use of the Prestel terminals provided for passengers at Kings Cross and overall conclusions from the study will be reported in a separate paper (Working Paper 208).