Lean in Public Services : Promotion, Critique, and 'Alternative Facts'

McCann, Leo orcid.org/0000-0002-0754-804X (2024) Lean in Public Services : Promotion, Critique, and 'Alternative Facts'. In: Lapsley, Irvine and Miller, Peter, (eds.) The Resilience of New Public Management. Oxford University Press , Oxford , pp. 95-115.

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Copyright, Publisher and Additional Information: This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy. Further copying may not be permitted; contact the publisher for details.
Keywords: ideology, lean, managerialism, public services, Toyota, work intensification
Dates:
  • Published: 6 February 2024
Institution: The University of York
Academic Units: The University of York > Faculty of Social Sciences (York) > The York Management School
Depositing User: Pure (York)
Date Deposited: 16 Feb 2024 12:00
Last Modified: 16 Feb 2024 12:00
Status: Published
Publisher: Oxford University Press
Refereed: No

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