Speed and symmetry : developing effective organisational responses to social media criticism of CSR

Dunn, K. and Grimes, A. (2022) Speed and symmetry : developing effective organisational responses to social media criticism of CSR. Computers in Human Behavior, 134. 107336. ISSN 0747-5632

Abstract

Metadata

Authors/Creators:
  • Dunn, K.
  • Grimes, A.
Copyright, Publisher and Additional Information: © 2022 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/).
Keywords: Social media; Corporate social responsibility; Management response; Negative user-generated content; Speed; Symmetry
Dates:
  • Accepted: 18 May 2022
  • Published (online): 24 May 2022
  • Published: September 2022
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Sheffield University Management School
Depositing User: Symplectic Sheffield
Date Deposited: 13 Jul 2022 07:13
Last Modified: 13 Jul 2022 07:13
Status: Published
Publisher: Elsevier BV
Refereed: Yes
Identification Number: https://doi.org/10.1016/j.chb.2022.107336
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