Service robots in long-term care: a consumer-centric view

Kipnis, E., McLeay, F., Grimes, A. et al. (2 more authors) (2022) Service robots in long-term care: a consumer-centric view. Journal of Service Research, 25 (4). pp. 667-685. ISSN 1094-6705



Copyright, Publisher and Additional Information: © 2022 The Author(s). This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License ( which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (
Keywords: Long-term care; value; emotions; consumer vulnerability; service inclusion; service robots; artificial intelligence
  • Accepted: 9 June 2022
  • Published (online): 26 June 2022
  • Published: November 2022
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Management School (Sheffield)
Funding Information:
FunderGrant number
Research England/FoSS Knowledge Exchange Support Fund168614
Depositing User: Symplectic Sheffield
Date Deposited: 20 Jun 2022 11:43
Last Modified: 17 Nov 2022 16:24
Status: Published
Publisher: SAGE Publications
Refereed: Yes
Identification Number:
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