Customers who misbehave: identifying restaurant guests “acting out” via asymmetric case models

Chaouali, W., Hammami, S.M., Cristóvão Veríssimo, J.M. et al. (3 more authors) (2022) Customers who misbehave: identifying restaurant guests “acting out” via asymmetric case models. Journal of Retailing and Consumer Services, 66. 102897. ISSN 0969-6989

Abstract

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Authors/Creators:
Copyright, Publisher and Additional Information: © 2022 Elsevier Ltd. This is an author produced version of a paper subsequently published in Journal of Retailing and Consumer Services. Uploaded in accordance with the publisher's self-archiving policy. Article available under the terms of the CC-BY-NC-ND licence (https://creativecommons.org/licenses/by-nc-nd/4.0/).
Keywords: Asymmetry; Case; Customer misbehavior; Hospitality; Restaurant; Tourism
Dates:
  • Accepted: 23 December 2021
  • Published (online): 8 January 2022
  • Published: May 2022
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Management School (Sheffield)
Depositing User: Symplectic Sheffield
Date Deposited: 20 Jan 2022 16:06
Last Modified: 08 Jul 2023 00:13
Status: Published
Publisher: Elsevier
Refereed: Yes
Identification Number: https://doi.org/10.1016/j.jretconser.2021.102897

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