Eliciting positive emotion through strategic responses to COVID-19 crisis: evidence from the tourism sector

Li, S., Wang, Y. orcid.org/0000-0003-1575-0245, Filieri, R. et al. (1 more author) (2022) Eliciting positive emotion through strategic responses to COVID-19 crisis: evidence from the tourism sector. Tourism Management, 90. 104485. ISSN 0261-5177

Abstract

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Authors/Creators:
Copyright, Publisher and Additional Information: © 2021 Elsevier Ltd. This is an author produced version of a paper subsequently published in Tourism Management. Uploaded in accordance with the publisher's self-archiving policy. Article available under the terms of the CC-BY-NC-ND licence (https://creativecommons.org/licenses/by-nc-nd/4.0/).
Keywords: Coronavirus (COVID-19); Tourism crisis communication; Crisis response; Signalling theory; Consumer emotion; Social media analytics; Content analysis; fsQCA
Dates:
  • Accepted: 26 December 2021
  • Published (online): 31 December 2021
  • Published: June 2022
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Sheffield University Management School
Depositing User: Symplectic Sheffield
Date Deposited: 05 Jan 2022 17:35
Last Modified: 15 Mar 2022 11:46
Status: Published
Publisher: Elsevier
Refereed: Yes
Identification Number: https://doi.org/10.1016/j.tourman.2021.104485

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Embargoed until: 31 December 2023

Filename: COVID-19 response_TM Manuscript_Final.pdf

Licence: CC-BY-NC-ND 4.0

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