Development of strategies to improve information communication technology diffusion in Nigeria's logistics and transport industry: adaptation of structure-process-outcome model

Information and communication technology (ICT) applications in logistics and supply chain management (SCM), which aim to improve competitive advantage and logistics performance are lacking in Nigeria's logistics industry. In this study, factors influencing ICT uptake across four distinct industries in Nigeria were sought, using systematic multiple case studies of nine selected local third-party logistics operators, across four distinct industries in Nigeria. Using the Donabedian structure-process-outcome model as a theoretical lens, we explored/explained the business environment of the application of ICT in logistics. We found that lack of infrastructure and security concerns are the significant constraints of ICT uptake across industries, while supply chain integration and individual difference factors are the differentiating factors. With the identified generic constraints, none of the case firms was able to achieve high logistics performance. We recommend that the primary strategy should be channelled towards improving the business enabling environment in the region, while the secondary strategy should concentrate on raising awareness of the benefits and prioritisation of the application of advanced ICT resources amongst the local logistics operators. The study concludes that these can be achieved through collaborative policies and regulations in the local logistics industry.